This 100% money-back guarantee is valid for all products and services purchased from nexcenindia. Guarantee Period You are entitled to a full refund of the purchase price of any product or service you are not satisfied with within 7 days of purchase. Refund Process To request a refund, please contact our customer service team at [email protected] or [phone number]. You will need to provide your order number and a brief explanation of your reasons for requesting a refund. The following are excluded from this guarantee: products damaged